Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
tekfun
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Two Reasons You're Struggling with Personal Technology
If you’ve ever struggled with personal technology, you know how hard it seems to learn something new. Even if you’re relatively tech-savvy, it’s a struggle. Why? Everyone should know how to pick up new skills, and technology shouldn’t be any different. Unfortunately, it is—which means that if you’re struggling to master personal technology, it’s not your fault.
Part of the reason lies within Silicon Valley’s golden demographic. Young, tech-savvy, up-to-date on the latest Internet lingo—does that sound like your grandchildren? The focus of Silicon Valley’s intense marketing and exciting innovations, they are digital natives in a confusing personal technology landscape. However, by doing that, everyone over the age of 40 has been excluded and ignored. Without readable user manuals and products that are actually user-friendly, what can you do?
It should make sense to consult family and friends. If companies aren’t making products with you in mind, maybe loved ones can help. However, it’s hard to learn in an environment where asking simple questions makes you an obsolete dinosaur. Calling companies that made your devices is no help, either. Being rerouted across several continents, suffering through endless menu options, and getting no true customer service at the end isn’t helpful. What else can you do? With particularly confusing topics like personal technology, you should be able to get answers easily in a patient, respectful manner. Unfortunately, that doesn’t often seem to be the case.
At GroovyTek, our solution to these issues is respectful, empathetic education that puts your agenda front and center. With knowledgeable trainers that have collectively logged over 10,000 hours of sessions, we’re ready to help.
A long-time friend of GroovyTek, Sharon B. has experienced our trainers’ approach first-hand:
Every time I’ve worked with GroovyTek, my trainers have shown great promise. They’re very patient, have phenomenal tech knowledge, and can explain concepts to me in such an easy way!
No matter what you want to do with your personal technology devices, we’re confident that we can give you the help you need.
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Spectacular people. Knowledgeable, professional, customer focused and easy to work with. I have used their services a couple of times (because I am over 40) and they are great to work with.
Jim H
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
Karen B
I was so pleased to find GroovyTek. Although I am pretty tech savvy in some areas there are others where I need help. GroovyTek has helped me fill in that gap of information. I made an appointment to help me sync my devices and also help me learn how to organize my photos. The trainer was knowledgeable and able to explain things very clearly.
Natalie W
I have always had the best computers that Apple offered, but the problem was that I never knew how to use them. Thanks to my GroovyTek trainer, my tech skills have increased exponentially and I am feeling more competent and confident with each lesson.
John B
Outstanding trainers with expertise and a lot of patience at a fair price. I have used them for two years and they have given me a much better understanding of the in's and outs of how to use many aspects of my computer. It is a pleasure to have them come to my home and work on my own computer problems.
Jerry P
GroovyTek has helped me, a 65 year old, learn how to do all sorts of things on my computer that I did not know about before. I had no one else to ask, and they have rescued me. It's so great to have a polite, friendly, knowledgeable person come to my house and teach me. What a wonderful service!
Margie C
GroovyTek did a great job! My trainer was on time, professional and she solved my slow computer. Great job, GroovyTek! I will use your services again.
Marcia F
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
Debera F
I had a session with GroovyTek over the phone today. It was extremely helpful to me because I was able to see everything that he was doing on my computer as he was talking. I was then able to follow his actions to do what he was doing as well. What a way to go!
Carole M
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
Laura M
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.
Tom D
Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.
Cheryl M
I'm very pleased with my session today with GroovyTek. My trainer was able to fix both my computer and my printer (problems with both) and instructed me on how to correct the issues if they occurred in the future. We also made plans for my next session. I find GroovyTek sessions extremely helpful and convenient since they are in my home.
Eva S
Today was my first experience with GroovyTek and it was extraordinary. I learned so much over the course of the hour AND as importantly fixed the problem I was having. The trainer was intelligent and friendly. All support was given in a very collaborative way. I am looking forward to this partnership.