I was just delighted and on my way to practice new found skills. My trainer was on time, friendly, knowledgeable, and very patient with this little old lady (age 78). I didn't have to take notes to remember - he recorded it on his tablet and sent me a copy to download so I have my instructions, step by step. So pleased with the service and the follow-up.
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Two Reasons You're Struggling with Personal Technology
Wednesday, October 02, 2019
If you’ve ever struggled with personal technology, you know how hard it seems to learn something new. Even if you’re relatively tech-savvy, it’s a struggle. Why? Everyone should know how to pick up new skills, and technology shouldn’t be any different. Unfortunately, it is—which means that if you’re struggling to master personal technology, it’s not your fault.
Part of the reason lies within Silicon Valley’s golden demographic. Young, tech-savvy, up-to-date on the latest Internet lingo—does that sound like your grandchildren? The focus of Silicon Valley’s intense marketing and exciting innovations, they are digital natives in a confusing personal technology landscape. However, by doing that, everyone over the age of 40 has been excluded and ignored. Without readable user manuals and products that are actually user-friendly, what can you do?
It should make sense to consult family and friends. If companies aren’t making products with you in mind, maybe loved ones can help. However, it’s hard to learn in an environment where asking simple questions makes you an obsolete dinosaur. Calling companies that made your devices is no help, either. Being rerouted across several continents, suffering through endless menu options, and getting no true customer service at the end isn’t helpful. What else can you do? With particularly confusing topics like personal technology, you should be able to get answers easily in a patient, respectful manner. Unfortunately, that doesn’t often seem to be the case.
At GroovyTek, our solution to these issues is respectful, empathetic education that puts your agenda front and center. With knowledgeable trainers that have collectively logged over 10,000 hours of sessions, we’re ready to help.
A long-time friend of GroovyTek, Sharon B. has experienced our trainers’ approach first-hand:
Every time I’ve worked with GroovyTek, my trainers have shown great promise. They’re very patient, have phenomenal tech knowledge, and can explain concepts to me in such an easy way!
No matter what you want to do with your personal technology devices, we’re confident that we can give you the help you need.
Client Reviews
Today was my first experience with GroovyTek and it was extraordinary. I learned so much over the course of the hour AND as importantly fixed the problem I was having. The trainer was intelligent and friendly. All support was given in a very collaborative way. I am looking forward to this partnership.
Barb S Colorado Springs, CO
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
Debera F Henderson, CO
Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
Michael M Colorado Springs, Co
My tech is patiently bringing me (at age 79) into the computer age. I am so glad that I found him through GroovyTek. What a wonderful gift!
Judy K Aurora, CO
It is comforting to know if you have technical problems there is a Hands On source to get help. These trainers listen to your problems, find solutions and work with you until you understand the solution, their patience is outstanding. This is a great way to not only solve problems but to learn about the ever-changing world of technology; there are class presentations, small group gatherings or one-on-one in your home with kind , friendly, people.
Ingrid S Centennial, CO
GroovyTek did a great job! My trainer was on time, professional and she solved my slow computer. Great job, GroovyTek! I will use your services again.
Marcia F Scottsdale, AZ
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.
Tom D Centennial, Co
I have always had the best computers that Apple offered, but the problem was that I never knew how to use them. Thanks to my GroovyTek trainer, my tech skills have increased exponentially and I am feeling more competent and confident with each lesson.
John B Boulder, CO
A wonderful service in every aspect from calling in to set up an appointment with Groovytek and follow ups as well as the fabulous help, patience and expertise of the tech who came to the house to work with me with my computer issues. I would highly recommend GrooveyTek for all your computer needs! Thanks so much!
Jean G Superior, CO
My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable
Jennifer H Greenwood Village, CO
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
Laura M Denver, CO
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
Karen B Centennial, CO
I'm very pleased with my session today with GroovyTek. My trainer was able to fix both my computer and my printer (problems with both) and instructed me on how to correct the issues if they occurred in the future. We also made plans for my next session. I find GroovyTek sessions extremely helpful and convenient since they are in my home.
Eva S Mesa, AZ
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.