My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable.
Have you heard of Zoom? The popular video conferencing platform has become a buzzword these days. Recently, everyone is trying to adjust to a new social norm. Rather than taking the light rail to work, employees are connecting with their coworkers over video conferencing platforms like Zoom. Friday night happy hour? Catching up with your parents? Seeing friends that you’d usually meet over the weekend? Now, due to social distancing guidelines and stay-at-home orders, people are doing all of this over Zoom.
In December, Zoom reported that 10 million people used the app daily. Now, with everyone doing their best to socially isolate themselves, over 200 million people are using the app daily. All this attention is popularizing Zoom as a method of communication that people might not have known about otherwise. With that attention comes problems, though.
People who need to use Zoom are hearing about it. So are companies that are navigating a rough transition to remote work. But hackers know about it, too. The world is heavily reliant on the Internet right now, and that might not change for a little while.
The dangers of Zoom, especially with so many people using it, have to do with hackers, privacy, and security. Zoom was never meant to be a foolproof, ironclad platform. It was meant for quick connections, communication, and convenience. That means that Zoom is lagging when it comes to Internet security.
Hackers taking over Zoom calls have been happening more and more in recent weeks. Even the FBI is warning users about it. In a recent quote from the FBI’s office in Boston, they stated that “The FBI has received multiple reports of conferences being disrupted by pornographic and/or hate images and threatening language.”
Other stories include hackers crashing calls as a prank. They include pornographic images and slurs being scrawled on a presenter’s screen, and similar issues. However, those issues can be minor compared to security risks. What if you accidentally share your screen and your banking information is displayed? What if your camera is turned on and you don’t know about it?
If you have security risks when it comes to using Zoom, here are five tips to help you out.
Only join meetings that you’re sure of. Not sure about that sketchy link that someone emailed you? Did you find it on an online forum or in a chatroom? If so, it might be wise to get someone else to check it out.
Don’t share your screen. Of course, there are exceptions to this rule. Maybe you’re presenting in a meeting and want to share what you’ve been working on. But it’s worth it to take the time to familiarize yourself with the settings. That way, you don’t accidentally share your screen.
Don’t give out your Zoom password to anyone. As a general rule, it’s much safer to keep your passwords to yourself.
Don’t publicize your meeting link. Don’t just post the link on Facebook or some other social media platform. Instead, try texting or emailing it to a specific group of people.
Be aware of your camera and microphone. Are they on or off? Keeping an eye on those settings will help you avoid any issues.
Switching the way you communicate can be a major challenge. But during these uncertain times, it’s definitely worth it. That way, you can stay in touch with colleagues, family, and friends even if your other social options are limited.
My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable.
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.
I had a session with GroovyTek over the phone today. It was extremely helpful to me because I was able to see everything that he was doing on my computer as he was talking. I was then able to follow his actions to do what he was doing as well. What a way to go!
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
I have always had the best computers that Apple offered, but the problem was that I never knew how to use them. Thanks to my GroovyTek trainer, my tech skills have increased exponentially and I am feeling more competent and confident with each lesson.
A wonderful service in every aspect from calling in to set up an appointment with GroovyTek and follow ups as well as the fabulous help, patience and expertise of the tech who came to the house to work with me with my computer issues. I would highly recommend GrooveyTek for all your computer needs! Thanks so much!
I'm very pleased with my session today with GroovyTek. My trainer was able to fix both my computer and my printer (problems with both) and instructed me on how to correct the issues if they occurred in the future. We also made plans for my next session. I find GroovyTek sessions extremely helpful and convenient since they are in my home.
GroovyTek has helped me, a 65 year old, learn how to do all sorts of things on my computer that I did not know about before. I had no one else to ask, and they have rescued me. It's so great to have a polite, friendly, knowledgeable person come to my house and teach me. What a wonderful service!
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
I was so pleased to find GroovyTek. Although I am pretty tech savvy in some areas there are others where I need help. GroovyTek has helped me fill in that gap of information. I made an appointment to help me sync my devices and also help me learn how to organize my photos. The trainer was knowledgeable and able to explain things very clearly.
Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.