Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.
Whether you want to learn how to download an app, or to keep your digital information secure, you can always expect the same respectful and patient approach from all members of the GroovyTek team. We always operate with the end goal of empowering clients to be able to navigate their personal technology independently, and on their own terms. Whether that means printing off instructions, conducting setup, or listening to their issues and goals, we’re here to help in any and every way we can.
Betty D., long-time fan and friend of GroovyTek, has used various trainers over the years to solve issues and learn how to fix them herself.
I have been using GroovyTek for several years now…since the first time I saw their ad in the Denver Post. I cannot say enough positive things about this terrific organization. The technicians are highly-skilled in computer technology and, without exception, have been able to correct all of my issues. For the majority of my issues, they went further and trained me in the correction processes so I can take care of many things on my own now!
There are many companies willing to sell you even more gadgets and solutions that benefit their bottom line, rather than spending time genuinely listening and helping you figure out what’s best for you. Today, every major company has a team ready to ‘help’. Unfortunately, Silicon Valley is marketing hot new gadgets to a young demographic, seemingly born with a phone in hand and the knowledge to use it. That means anyone over the age of 40, or who isn’t a digital native, is often ignored or talked down to. This approach produces isolationism and resentment, rather than confidence and knowledge.
I think the thing that impresses me the most, though (especially compared to other computer technicians I have worked with), is their honed listening skills and their ability to be patient and understanding. In my experience, these abilities are rare in this “high-tech” world. Now, I am not a young woman but, throughout my entire career in the government industry, my work was at a computer station and I was kept up to date on innovations, improvements, upgrades, and the like, and received considerable training on same. I am reasonably tech-savvy. What I’m saying here is that GroovyTek is not just for seniors or folks unfamiliar with or, perhaps, a little frightened of computers. I would strongly recommend GroovyTek to anyone in need of computer assistance!
Whether you’ve never owned a smartphone, or you are relatively tech savvy, we’ve enjoyed teaching and supporting folks from all generations. With over 10,000 hours of training experience, we’re confident that we can work with you and find a resolution to your issues.
Our goal at the end of an in-home or over the phone session goes far beyond ensuring that your initial issues are solved. This approach provide tools for your belt, allowing you to independently navigate your devices.
Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
I was so pleased to find GroovyTek. Although I am pretty tech savvy in some areas there are others where I need help. GroovyTek has helped me fill in that gap of information. I made an appointment to help me sync my devices and also help me learn how to organize my photos. The trainer was knowledgeable and able to explain things very clearly.
Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
I had a session with GroovyTek over the phone today. It was extremely helpful to me because I was able to see everything that he was doing on my computer as he was talking. I was then able to follow his actions to do what he was doing as well. What a way to go!
GroovyTek did a great job! My trainer was on time, professional and she solved my slow computer. Great job, GroovyTek! I will use your services again.
A wonderful service in every aspect from calling in to set up an appointment with GroovyTek and follow ups as well as the fabulous help, patience and expertise of the tech who came to the house to work with me with my computer issues. I would highly recommend GrooveyTek for all your computer needs! Thanks so much!
I was just delighted and on my way to practice new found skills. My trainer was on time, friendly, knowledgeable, and very patient with this little old lady (age 78). I didn't have to take notes to remember - he recorded it on his tablet and sent me a copy to download so I have my instructions, step by step. So pleased with the service and the follow-up.
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
Outstanding trainers with expertise and a lot of patience at a fair price. I have used them for two years and they have given me a much better understanding of the in's and outs of how to use many aspects of my computer. It is a pleasure to have them come to my home and work on my own computer problems.
GroovyTek has helped me, a 65 year old, learn how to do all sorts of things on my computer that I did not know about before. I had no one else to ask, and they have rescued me. It's so great to have a polite, friendly, knowledgeable person come to my house and teach me. What a wonderful service!
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
It is comforting to know if you have technical problems there is a Hands On source to get help. These trainers listen to your problems, find solutions and work with you until you understand the solution, their patience is outstanding. This is a great way to not only solve problems but to learn about the ever-changing world of technology; there are class presentations, small group gatherings or one-on-one in your home with kind, friendly, people.
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.