I have had two great sessions with GroovyTek and finally I have learned to use my smartphone calendar! I'm looking forward to my next session.
A few weeks ago, I came across an article in the Sun Sentinel explaining how two local women had recently fallen victim to a new online scam. The article went in-depth, explaining how online scammers are now targeting people with a newer type of email scam called an imposter scam. According to the Federal Trade Commission, the top fraud of 2020 was imposter scams, with government and business imposters being among the most common, consumers reported a loss of over 1.2 billion dollars to these scams.
Basically, with this scheme, hackers phish people with emails about extending a service plan from a name-brand company. In this case, it was Geek Squad. As with most phishing scams, the email is the trojan horse used to access the target's personal computer or device. Once access is gained, the hackers demand a ransom to return access to the person. What is super sad about this story is that one of the people ended up paying over 50K to the scammers in the form of untraceable gift cards to various companies in South Florida, and the victim was ashamed to tell her family and friends about what she was going thru when the events were happening.
As we find ourselves spending more and more time online, we must realize that these scammers are fine-tuning their methods, updating their tactics, and putting their efforts behind scams leading them to the best results. You know you don't really hear much anymore about people being told they just inherited a large amount of wealth from a previously unknown uncle who happened to be royalty in an obscure African nation. But a handful of years ago, that storyline was out there quite prominently as it must have led to some good results for these scammers. Just like anything, they evolve their tactics and techniques to thrive and survive.
With all that being said, the recommendations we make to keep yourself safe while spending more and more time online remain consistent and easy for us to put into action. It really does come down to being aware of potential traps to share your information.
Here are a few best practices to always consider:
Again, while it is alarming, the best defense is the awareness that dangers exist, and taking a few small steps to ensure you are operating safely can make all the difference.
I have had two great sessions with GroovyTek and finally I have learned to use my smartphone calendar! I'm looking forward to my next session.
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
Spectacular people. Knowledgeable, professional, customer focused and easy to work with. I have used their services a couple of times (because I am over 40) and they are great to work with.
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
I had a session with GroovyTek over the phone today. It was extremely helpful to me because I was able to see everything that he was doing on my computer as he was talking. I was then able to follow his actions to do what he was doing as well. What a way to go!
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
Outstanding trainers with expertise and a lot of patience at a fair price. I have used them for two years and they have given me a much better understanding of the in's and outs of how to use many aspects of my computer. It is a pleasure to have them come to my home and work on my own computer problems.
My tech is patiently bringing me (at age 79) into the computer age. I am so glad that I found him through GroovyTek. What a wonderful gift!
Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.
I'm very pleased with my session today with GroovyTek. My trainer was able to fix both my computer and my printer (problems with both) and instructed me on how to correct the issues if they occurred in the future. We also made plans for my next session. I find GroovyTek sessions extremely helpful and convenient since they are in my home.
My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable.
Today was my first experience with GroovyTek and it was extraordinary. I learned so much over the course of the hour AND as importantly fixed the problem I was having. The trainer was intelligent and friendly. All support was given in a very collaborative way. I am looking forward to this partnership.