Spectacular people. Knowledgeable, professional, customer focused and easy to work with. I have used their services a couple of times (because I am over 40) and they are great to work with.
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Over The Phone Training and Support
Experience GroovyTek Over the Phone!
Speaking of experience, we at GroovyTek recently surpassed a significant bench mark in terms of our training experience. We provoded over 10,000 hours of In-Home personal technology training sessions!
We have learned a great deal by conducting so many sessions over the past three years, and believe we now have a solid grasp on topics of interest as well as common areas of concern.
Over the years, we have had countless clients ask if we could simply help them answer a few quick questions, or take a look at a pressing issues they were having on their devices without having to coordinate schedules to send a trainer to their home.
Well now we can, we are excited to offer GroovyTek sessions live over the phone.
So, if you are interested in connecting with GroovyTek for help with a pressing concern or question, think about giving our new over-the-phone service a try. Sessions are broken down in 30-minute increments and we are able to answer questions and address concerns. We can even take a look at what is happening on your computer!
Why Groovy Over the Phone?
- Easy and convenient scheduling. (same day service available)
- Save over half vs in-home service.
- Same service, same trainers, same patience and respect.
- Get your issues fixed or questions answered quickly.
- No contracts or set up fees.
- 100% your agenda.
Common Topics Covered
- Windows and Mac Basics
- Windows 10
- Computer Optimization: Adjust Storage, Increase Speed
- Computer Protection: Plans and Consultation
- Password Management
- Social Media: Introduction and Set-up of Accounts
- Photo Management: Organization, Syncing and Storage
- Email: Set-up and Overview
- Cloud: Set-up and Overview
- Computer Back-Ups
Exploring Apps
- Maps, News, Calendars, Sonos, Alexa, Weather, Netflix, FindmyPhone, Uber, Open Table, Airbnb, Grocery, Airline Apps, Facetime, Skype and more!
Exploring Software
- Microsoft Word, Excel & Powerpoint, Apple One Note, Keynote & Pages, Dropbox, Google Sheets, Drive & Docs. Adobe Photoshop & Acrobat and more!
Client Reviews
Today was my first experience with GroovyTek and it was extraordinary. I learned so much over the course of the hour AND as importantly fixed the problem I was having. The trainer was intelligent and friendly. All support was given in a very collaborative way. I am looking forward to this partnership.
Barb S
A wonderful service in every aspect from calling in to set up an appointment with GroovyTek and follow ups as well as the fabulous help, patience and expertise of the tech who came to the house to work with me with my computer issues. I would highly recommend GrooveyTek for all your computer needs! Thanks so much!
Jean G
Very impressed with my trainer’s ability to provide thorough explanations and demonstrations. I have confidence now in knowing how to manage my photos, videos, and documents. I received my money’s worth of valuable instruction.
Cheryl M
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.
Jeff W
My tech from GoovyTek has been terrific. He is patient, knowledgeable, and explains things really well. I enjoyed learning new tools and features on my smart phone and computer. They have made doing things a lot easier and more enjoyable.
Jennifer H
GroovyTek has helped me, a 65 year old, learn how to do all sorts of things on my computer that I did not know about before. I had no one else to ask, and they have rescued me. It's so great to have a polite, friendly, knowledgeable person come to my house and teach me. What a wonderful service!
Margie C
My tech is patiently bringing me (at age 79) into the computer age. I am so glad that I found him through GroovyTek. What a wonderful gift!
Judy K
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.
Tom D
I was just delighted and on my way to practice new found skills. My trainer was on time, friendly, knowledgeable, and very patient with this little old lady (age 78). I didn't have to take notes to remember - he recorded it on his tablet and sent me a copy to download so I have my instructions, step by step. So pleased with the service and the follow-up.
Karen M
I have always had the best computers that Apple offered, but the problem was that I never knew how to use them. Thanks to my GroovyTek trainer, my tech skills have increased exponentially and I am feeling more competent and confident with each lesson.
John B
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
Debera F
I was so pleased to find GroovyTek. Although I am pretty tech savvy in some areas there are others where I need help. GroovyTek has helped me fill in that gap of information. I made an appointment to help me sync my devices and also help me learn how to organize my photos. The trainer was knowledgeable and able to explain things very clearly.
Natalie W
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
Susan S
GroovyTek did a great job! My trainer was on time, professional and she solved my slow computer. Great job, GroovyTek! I will use your services again.