I have had two great sessions with GroovyTek and finally I have learned to use my smartphone calendar! I'm looking forward to my next session.
Tired of feeling stupid when it comes to your technology? Many people are struggling with keeping up to speed with their devices. Imagine this scenario. You’ve purchased a new device, ready to take advantage of all your technology has to offer. You start toying with it, learning how to open up Internet browsers and save photos and share files. You’re starting to get the hang of it! But then, your computer says that it needs to update. By the time that everything has been updated, everything has moved a little. How do you save your files again? And what was the trick to get your email to open? It’s hard to keep track of. And it can feel defeating, especially if you just want everything to stay the same. Rather than using your new technology to have fun and be productive, you’re spending your time relearning technologies that you didn’t want to change in the first place.
When you’re trying to tackle something that may not be in your wheelhouse, it’s important to remember that everyone has a learning curve. That’s exactly why GroovyTek set out to change the culture around responsive personal technical support.
Everyone assumes that you were born knowing how to navigate a digital device. You wake up one day, and you automatically know how to navigate technology devices, right? That’s not the case! New items used to come with a user’s manual. Even if it was something as simple as a refrigerator or a washing machine, items that everyone probably knew how to use, it came with that user’s manual. If you had a little patience, they were fairly easy to understand. Within a few hours, you could be up and running, knowing exactly how to take advantage of your new purchase.
With the devices that Silicon Valley is placing in your hands, there’s no such thing as a user-friendly experience. Not everyone knows how to use these devices, but no manufacturer seems to take that into account.
It might feel like it’s time to give up. After all, you can’t teach an old dog new tricks, right? That’s not true. All you need is individual tech support, not the generic or nonexistent instruction that comes with digital devices these days.
That’s why we founded GroovyTek, to revolutionize the culture around one-on-one technology training. Our approach makes sure that you get personal technology support, any way you want it. Whether that involves remote sessions or in-home sessions, we’re there for you.
It starts by listening to your frustrations. Are you tired of getting a bunch of spam emails? Can you not figure out how to set a passcode for your phone? No matter what you’re struggling with, our experts have dealt with it multiple times. You can either schedule a session online or call our Customer Care Team. You can list your concerns and questions.
That’s when we start matchmaking! Which of our experienced trainers would provide the best, highly personalized technology help for you? We take the following into account: location, open schedules, personalities, expertise, and more. After we’ve matched you with a trainer, we confirm a time and date that works with your schedule. And if you want a remote session, we can often accommodate you with same-day scheduling, too!
If you select an in-person session, you have two options. The first one is that you can come to our groovy office! We’d be excited to have you over. And that means your trainer will meet you there, and you can bring the devices that you’re struggling with. You can have an educational, informative session over a cup of coffee where you can get your questions answered and issues with your devices fixed. The one-on-one technology help you’ll get is always patient and professional.
If you’d rather have a trainer come to you, you can get personal technology coaching in the comfort of your own home. If you’re located in our service areas, we can send a trainer out to you! Our trainers are bonded and insured, and they are the most courteous house guests you’ll ever have. You’ll be waiting to have them over again!
If you’d like same-day scheduling or would like to meet in a different way, we also have remote sessions! Our trainers can provide personal tech support over the phone, by walking you through your issues. But you might prefer a different method, one that doesn’t rely on you describing what you’re seeing. We also can, with your permission, remotely access your device! This makes the process seamless and mimics the close interaction of an in-home session.
If you’re looking to take control of your personal technology training journey, our expert, empathetic trainers are standing by and ready to help. Whether you’re trying to solve a few issues, or you just want to up your game when it comes to using technology, we’re here to help! At GroovyTek, we’re ready and waiting to take your call and get you scheduled.
I have had two great sessions with GroovyTek and finally I have learned to use my smartphone calendar! I'm looking forward to my next session.
I think your service is great! I have used it, and I booked 2 sessions for my 83-year old husband who bought himself a new Ipad, but didn't know how to use it. He's been ill, so it was a great help that you came to the house. Thanks for the service.
Very pleased with the experience. Knowledgeable trainer who was most helpful. Highly recommend the service.
Excellent help from our GroovyTek trainer. He spent an hour explaining issues that I was confronted with, on my computer, and corrected all my issues and problems. He was concise, knowledgeable and forthright and I will call on him and GroovyTek again whenever I need help and support. I highly recommend GroovyTek services!
I had a serious issue with my bank website not being secure. This was a very technical problem. I used the Remote Session option to get help. My GroovyTek trainer kept at it until we finally resolved the issue.
GroovyTek has helped me, a 65 year old, learn how to do all sorts of things on my computer that I did not know about before. I had no one else to ask, and they have rescued me. It's so great to have a polite, friendly, knowledgeable person come to my house and teach me. What a wonderful service!
Spectacular people. Knowledgeable, professional, customer focused and easy to work with. I have used their services a couple of times (because I am over 40) and they are great to work with.
A wonderful service in every aspect from calling in to set up an appointment with GroovyTek and follow ups as well as the fabulous help, patience and expertise of the tech who came to the house to work with me with my computer issues. I would highly recommend GrooveyTek for all your computer needs! Thanks so much!
I'm very pleased with my session today with GroovyTek. My trainer was able to fix both my computer and my printer (problems with both) and instructed me on how to correct the issues if they occurred in the future. We also made plans for my next session. I find GroovyTek sessions extremely helpful and convenient since they are in my home.
Dear GroovyTek team, I thank you from the bottom of my heart for this very supportive and beneficial service you provide! I am so grateful!
I have always had the best computers that Apple offered, but the problem was that I never knew how to use them. Thanks to my GroovyTek trainer, my tech skills have increased exponentially and I am feeling more competent and confident with each lesson.
The trainers are so friendly, and helpful. They certainly have lots of patience and knowledge. They make you feel so comfortable asking questions you would not dare ask your family to show you again how to do. They are always welcome in my home, sometimes I hate to see them go!
I have been very pleased with the IT trainers from GroovyTek who have been to my house. They were very helpful!
We have had several help sessions with a GroovyTek trainer. WE could not be more pleased. My trainer takes all our questions and while answering types up his answers so even after he leaves, we can refer to his notes. I would recommend GroovyTek to any of my friends or family without hesitation. BTW, ALL the employees at this firm are extrememly knowledgeable and friendly.
Outstanding trainers with expertise and a lot of patience at a fair price. I have used them for two years and they have given me a much better understanding of the in's and outs of how to use many aspects of my computer. It is a pleasure to have them come to my home and work on my own computer problems.